2023-11-15 00:00
78448 Federal Register / Vol. 88, No. 219 / Wednesday, November 15, 2023 / Notices the individual registers for a credential. We ask for the User ID (username and password) every time an individual signs in to our automated services. If individuals opt for the enhanced or upgraded account, they also either receive an email message or a text message on their cell phones (this serves as the second factor for authentication) each time they sign in. The respondents are individuals who choose to use the internet or Automated Telephone Response System to conduct business with SSA. Type of Request: Revision of an OMB- approved information collection. Modality of completion Number of re- spondents Frequency of response Average burden per response (minutes) Estimated total annual burden (hours) Average theoretical hourly cost amount (dollars) * Average wait time in field office (minutes) ** Total annual opportunity cost (dollars) *** Internet Registrations .............................. 11,788,914 1 8 1,571,855 * $29.76 ........................ $46,778,405 Internet Sign-Ins ...................................... 124,989,089 1 1 2,083,151 * 29.76 ........................ *** 6,194,574 Intranet Registration (RCS) ..................... 54,908 1 8 7,321 * 29.76 ** 24 *** 871,492 Totals ............................................... 136,832,911 ........................ ........................ 3,662,327 ........................ ........................ *** 53,844,471 * We based this figure on average U.S. citizen’s hourly salary, as reported by Bureau of Labor Statistics data (https://www.bls.gov/oes/current/oes_nat.htm#00- 0000). ** We based these figures on the average FY 2022 wait times for field offices, based on SSA’s current management information data. *** This figure does not represent actual costs that SSA is imposing…